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FAQ - Common Questions

Please find a list of frequently asked questions, if your question is not listed here please contact us and we will be happy to help:

Juice and Blend Questions:

General Questions:

Preparation:

Juicing:

Maintenance and cleaning:

 


 

 

Juice and Blend Questions:

Q: Who are Juice and Blend?

A: We are a Melbourne based business, based in Bundoora, while we are an online business we are only a phone call away. We are human and you can talk to us.

Q: How long will my delivery take?

A: Most deliveries are dispatched the same day, depending on the time your order was received. Typically most orders are delivered within 2-6 business days from despatch.

Q: How will my order be shipped?

A: We use Australia Post and Star Track depending on which goods you order. All shipments are tracked and require a signature when received.

Q: What payment methods do you offer?

A: We offer, Visa Card, Master Card, American Express, PayPal and Direct Deposit.

Q: What can I expect once I place an order with Juice and Blend?

A: Once your order is placed you will receive an email confirming your order details. If we have any queries relating to your order we will contact you via email. When your order is shipped you will receive another email with your tracking details. You may receive more than one shipment email depending on what you ordered as we do keep stock in different warehouses. When your order is complete you will receive another email advising of such.

Q: What if I have a query with my order, how do I contact you?

A: You can contact us at any time either by phone on 03 9005 5565 or via email, the best way to do this is to just reply to your order confirmation email you received from us and we will be in contact with you.

Q: Is it safe to purchase goods on the internet?

A: We have taken much care to ensure your information is safe and secure, our site sits on a GeoTrust SSL certificate which means your browser and our site have a secure link. You can review our certificate details here, Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

Q: Do you have clear policies?

A: Yes, our shipping, terms and pricing policy links can by found at the bottom of every page on our site.

Q: What if no one is home to receive my delivery?

A: All goods shipped via Australia Post will have a card left in your mailbox with instructions of how to collect your parcel from your local post office outlet. You will need to provide photo i.d. when collecting your parcel. If your delivery is via Star Track, your will need to be home to take delivery, the delivery date will be advised by our customer service team. If you are unable to accept delivery on the scheduled day you can contact Star Track and arrange a suitable delivery date. Details on how to contact Star Track will be provided when you receive your tracking number.

Q: Do you charge a delivery fee?

A: We offer free delivery on all orders over $100, orders less than $100 are charged a flat fee of $10. We try to keep the cost of delivery as low as possible, but have to charge this small amount to help cover costs. It costs us anywhere from $13 to $60 in freight per order depending where you are.

 

 

General Questions:

Q: What is the difference between a Slow Juicer and a traditional centrifuging high speed juicer?

A: Slow Juicers or cold press juicers extract the juice out of the produce with less disturbance, there is less oxidation and the yield is of higher quality (more anti-oxidants, minerals and vitamins extracted) and more volume. A fast juicer causes heat which damages the cells for the produce and the juice starts to oxidise as soon as it's created. You also get a lot of foam and noise from the fast juicers and they are not very effective at juicing leafy greens.

 

 

Preparation:

Q: How long will the juice last in the fridge?

A: The longest it will keep is 72 hours provided you have used a slow juicer, fast juicers would only keep for about 12 hours. Juices keep better with acidic juice in them like lemon or orange. The thing to keep in mind is that juice starts to oxidise as soon as its been made. If you can drink it as soon as its made this will provide the best benefit. If you can store it with no air in the bottle this will reduce the rate of oxidation. You can buy wine cork kits that extract the air out of the bottle to help with this, or just fill the bottle to the top and let it spill out to make sure there is little air in the bottle.

Q: How much preparation is required for a Slow Juicer?

A: It's true, you have to prepare you food more for a slow juicer than a fast juicer. Take an apple for example, most fast juicers would take a whole apple, with a slow juicer you would have to cut it in half and then each half in thirds, which related to 7 cuts. We find you can save prep time by starting off preparing a few items and then as you are feeding food into the juicer you can also be preparing the other food.

 

 

Juicing:

Q: Does a Slow Juicer mean it is slow to create the juice?

A: A Slow Juicer as called 'Slow' because the speed of which the auger turns, typically between 45 rpm and 80 rpm, whereas a fast juicer runs around 1200 rpm. The process of juicing while a bit slower than a fast juicer, the end product is much more valuable and worth the extra time. Take a typical juice for a 400ml glass. A fast juicer would take around 1 to 2 minutes to fill, whereas a slow juicer would take around 2 to 3 minutes. You also need to account for the cleaning time, a slow juicer is very easy to clean whereas the fast juicer can be more time consuming.

Q: What's the best way to feed a Slow Juicer?

A: The best way to feed a slow juicer is the alternate the produce, i.e. start with a few pieces of carrot and then some orange, followed by apple, celery then go back to the carrot in this example. You need to mix the produce up to get the best results. The harder produce helps the softer produce get worked through the auger.

 

 

Maintenance and cleaning:

Q: How much effort is required to clean a Slow Juicer?

A: Slow Juicers are very easy to clean, typically taking between 3 and 5 minutes.